Refund & Cancellation Policy
We strive for 100% client satisfaction. This policy outlines our refund and cancellation procedures.
Last updated: July 2025
At Nexudo Tech Solutions, we are committed to delivering high-quality services that meet your expectations. This policy explains our refund and cancellation procedures for different scenarios.
Refund Eligibility
Full Refund Eligible
- Service not delivered within agreed timeline due to our fault
- Deliverables do not meet the specifications outlined in the contract
- Technical issues on our end prevent service completion
- Cancellation within 48 hours of contract signing (before work begins)
Partial Refund Eligible
- Project cancelled after work has commenced but before 50% completion
- Scope reduction requested by client during project execution
- Mutual agreement to terminate project due to changing requirements
- Service partially delivered but project discontinued by client request
No Refund Available
- Project completed and delivered according to specifications
- Cancellation after 50% project completion
- Client-caused delays resulting in project timeline extensions
- Refusal to provide necessary materials or feedback for project completion
- Changes in client business circumstances or budget constraints
Refund Process
Submit Request
Contact us within 30 days with your refund request and reason
Review Process
We review your request and project status within 5 business days
Decision Notice
You'll receive our decision with detailed explanation
Refund Processing
Approved refunds are processed within 10 business days
Service-Specific Policies
Web Development
- • Full refund if project not started within 7 days
- • Partial refund based on completion percentage
- • No refund after final delivery and approval
- • Hosting and domain costs are non-refundable
Digital Marketing
- • Monthly services: 15-day money-back guarantee
- • Setup fees are non-refundable after work begins
- • Ad spend is non-refundable (goes to platforms)
- • Campaign data and reports remain with client
SaaS Products
- • 30-day money-back guarantee for custom development
- • Ready-made products: 14-day trial period
- • Customization work is non-refundable
- • Data migration services are non-refundable
Consulting Services
- • Hourly consultations are non-refundable
- • Project-based consulting: partial refunds available
- • Strategy documents remain client property
- • Cancellation requires 24-hour notice
Important Conditions
Time Limit: All refund requests must be submitted within 30 days of service completion or cancellation.
Documentation: Refund requests must include detailed reasons and supporting documentation.
Payment Method: Refunds will be processed using the same payment method as the original transaction.
Processing Time: Approved refunds take 5-10 business days to appear in your account.
Dispute Resolution: Disputed refund decisions can be escalated to mediation.
Cancellation Policy
Before Work Begins
Full refund available within 48 hours of contract signing if no work has commenced.
During Project
Cancellation possible with payment for completed work and reasonable cancellation fee.
Recurring Services
30-day notice required for cancellation. No refund for current billing period.
Emergency Cancellation
Immediate cancellation available for force majeure events or business closure.
Contact for Refunds
To request a refund or discuss cancellation, please contact our billing department:
Email: [email protected]
Subject Line: "Refund Request - [Your Project/Invoice Number]"
Response Time: Within 2 business days